Policies & Terms

D’cent Roof Solutions Pvt. Ltd. respects your privacy. When you contact us or submit an enquiry, we may collect details such as your name, phone number, email address, location, and project requirements.

We use these details to respond to enquiries, discuss suitable solutions, coordinate site visits, and provide project-related communication. Where necessary, relevant information may be shared with service providers involved in payment processing or fulfilling your request.

To raise a privacy concern or request a correction to your information, email info@dcentroof.com.

For cancellation, rescheduling, or refund requests, contact our team with your booking or order details as soon as possible.

Cancellation and refund eligibility depends on the agreed quotation or booking terms, the stage of work, and any costs already incurred. Customised products may involve design, material procurement, or manufacturing commitments that affect cancellation options.

Any applicable deductions and the expected processing time for an approved refund will be communicated by our team. This policy does not limit rights available under applicable law.

Delivery arrangements are discussed according to the product, project location, and agreed scope of work. Estimated timelines and any applicable transport charges will be communicated during order confirmation.

Timelines may depend on product availability, customisation, site readiness, and transport conditions. Delivery and installation may be scheduled separately, as agreed for your project.

Please inform our team promptly about any visible damage or discrepancy on receipt, providing your order details and photographs where possible.

This website provides general information about the products and services offered by D’cent Roof Solutions Pvt. Ltd. Product suitability, specifications, pricing, and project scope are subject to assessment and the agreed quotation.

Customers should provide accurate contact details, project requirements, and relevant site information. Payment schedules, installation responsibilities, and any applicable warranty terms will be set out in the project or booking documentation.

Website images are illustrative and may show particular project configurations. Final finishes and installation details should be confirmed with our team before ordering.

For questions about these terms, contact info@dcentroof.com or call +91 9818082398.